![]() It just doesn’t function well enough to support Southwest’s desired operation. It’s not like there’s a shortage of gates, either. In Kansas City we do have connecting flights but we just don’t have it to that degree, so the way our head of commercial has described it is that we specifically throttle down because the customer experience is so bad.Īirlines can operate in some pretty terrible facilities (see: LaGuardia), so that’s quite the indictment when an airline says it can’t operate more flights specifically because the terminal is such a mess. St Louis is a good comparison because it’s a similar size market and we specifically create what we call ICOs, “Intentional Connect Opportunities” where we create more schedules to create connecting opportunities…. Kansas City, geographically, is ideally situated mid-continent…. I’ll let Steve explain what has been holding the airline back. Southwest is the largest airline at the airport, and it wants to do more. The customer experience suffered, but sometimes, the airlines don’t care about that. Local passengers loved the ability to get dropped off at the door and walk just a few feet to get to the gate, but that’s just not a practical way to build an airport these days. The buildings were incredibly narrow, and the requirement to install increasingly bulky security equipment made it really challenging to create a decent customer experience. The problems with the old terminal were fairly obvious to an outsider. Now that it has, here’s what residents can look forward to. After my post last week talking about the situation, I spoke with Steve Sisneros, Senior Director of Airport Affairs for Southwest about what it would mean if the vote passed. The residents came to their senses and decided to move forward. Though polls showed it could have been a nail-biter, it wasn’t. On Tuesday, Kansas City voters overwhelmingly approved a new single terminal at the airport.
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